FAQ's

How do I place an order?

Please use the order form to place an order. We are also available by phone or email if you specific wishes or questions.

How far in advance do I need to order?

We try our best to accommodate your order within 2 or 3 days for a simple order. We recommend ordering 10 – 14 days in advance, particularly for a complex order or multiple items.

What payment methods do you accept?

For simple orders, payment is required upon delivery or pick up. For larger or complex orders, 50% pre-payment is required. Bank transfer information will be sent with the order confirmation.

Do you deliver?

Delivery is possible for an extra charge and dependent on location. 

Delivery within Schindellegi/Feusisberg: CHF10 

Delivery within 10km of Schindellegi: CHF25 – CHF40 

Delivery outside of 10km of Schindellegi: CHF50 – CHF75

Can I pick up my order?

Yes, pick-up is possible one day prior to the event with prior arrangement.

To transport your order safely, we recommend placing your cake on a flat surface, and for outside temperatures over 20°C / 68°F, air conditioning in the transport vehicle is recommended. We are not responsible for damage incurred during your transport.

How best is my cake stored?

Store your cake chilled in the refrigerator until 30 – 60 minutes prior to serving. Keep cheesecake chilled until serving. Cookies can be kept at room temperature in an airtight container.

How long will my cake stay fresh?

Refrigerated cake and cheesecake are best when enjoyed within 1-2 days.

Cookies will stay fresh for 4-5 days at room temperature. Cookies in the refrigerator will keep for 10-14 days, and in the freezer for up to 1 month.